I'm not sure what size I should buy?
With each gown there will be a link to a size chart and a ‘where to measure’ guide above the sizing selection with each product where a size is required. Once you have taken your measurements please use the chart to determine which size will be appropriate. It is our strong suggestion to use the largest measurement and order your size based off that measurement as these gowns do not stretch and have limited room to let them out if the gown is too small.
I’ve just receive my dress and it needs some alterations.. What do I do?
Firstly Congratulations you are now part of the #sasstribe! Whilst all of our gowns follow a set size chart it’s very rare that we fit into a particular size perfectly so alterations will be required if you want your gown to fit you perfectly… Let’s face we wish we were all 6 foot tall size 6 super models but for most of us (myself included) it’s not a thing!
The most common alterations needed are a hem, a bust shaping dart and normally a small tweak in at the waist or a shorten of the straps and a bustle. A bustle will hitch up the train so you can dance the night away without worry! Give your nearest bridal shop a call as they often will either do it themselves or have ladies they recommend as their brides need alts done too.
I’ve put on a little bit of pre wedding weight and my gown is too small. What can I do?
We’re female, we totally get that stress eating is a real thing and weddings are the worst for it! So to help take some of the stress out of it we have a potential solution for you… If your gown has a zip back then the easiest thing to do to give you almost a full size bigger is to purchase on of our Lace Up Back Kits! You can buy a kit which includes a panel, a lace up tie and the required loops that can be easily sewn into the gown. Then contact a dressmaker (nearest bridal store or even drycleaners have people they recommend) and they can sew it in for you.
If your gown is only a little firm then it’s highly possible it can be released through the side seams to give you some breathing room.
How long will my gown/s take to get to me?
Our standard delivery time is 5-7weeks as these gowns are Made to Order in your chosen size and colour. You will be updated with tracking details of your package once it has been shipped. Once the gown has been shipped it will take approximately 4-7 business days to reach you in most metropolitan areas. For addresses outside the metro area please allow approximately an extra 7 business days.
Do you accept returns?
We offer a returns policy. If you have changed your mind or ordered the wrong size or colour you are able to return your gown with a 50% restocking fee as the gowns are Made to Order. Gowns must be returned within 10 days from delivery to the address provided with your goods. Sass Bridal is not responsible for the return payment of shipping and the original shipping price will be deducted from the refund amount. Refunds will be made within 7-14 business days from receipt of returned goods.
How do I know when my returned goods have been received?
Once your items have been received we will update you that they have in fact been received and then you can expect to receive your refund within 7-14 business days.
What should I do if I have any questions about an item or my recent purchases?
We are happy to hear from you with any questions you may have so please don’t hesitate to send us an email using our contact page and we endeavour to get back to you within 1-2 days.
I bought a Sale dress, can I return or exchange it?
Congratulations on bagging a bargain! Unfortunately due to the nature of the item we do not accept returns, exchanges or offer refunds on on sale items. We would like to remind you however that you’ve just saved yourself possibly thousands of dollars on your gown and could easily on sell the dress for possibly more than what you paid for it! 🙂
I bought a Sample Sale dress what can I expect?
Again congratulations are in order for saving a huge wad of cash on these international Designer labels! If you’ve purchased a sample gown you need to accept the fact that this dress has been tried on before and has been used in a retail environment. Therefore you might find there are a few beads missing or a pull in the fabric or the dress is just not quite 100% perfect. By purchasing a sample gown you are acknowledging your acceptance of this and no refunds or exchanges will be offered. Most wedding gowns can be let out up to one size and taken in up to 2 sizes in most cases. This offers you some room to move if you find the gown is a little big or small.
I’ve worn my gown and I’ve got some photos to share with you?!
Congratulations and welcome to the #sasstribe! We are so excited to see you all frocked up and looking amazing so please tag us on Facebook @sassbridal, Instagram @sassbridal #sasstribe or email through your photos to firstname.lastname@example.org