Shipping & Delivery
Gowns from the Sass Bridal website are made to order and therefore will take 5-7 weeks to be made. Gowns shipped to metropolitan areas will take on average 4-7 business days. For shipping addresses outside metropolitan areas please allow an additional 7 business days.
Please make sure you check your shipping details as these are what will be used to ship your gown and if they are wrong, although we will do our best to help, Sass Bridal will not be held responsible for delays in postage and/or delivery.
Applicable Duties and Taxes
Depending on the country to which you instruct us to ship your order, your order may be subject to import taxes, customs duties and fees and/or other similar types of governmental taxes, duties or fees (collectively, “Duties and Taxes”). You are responsible for the payment of all such Duties and Taxes, irrespective of when you are billed or charged for Duties and Taxes. We have no control over these charges as customs policies vary widely from country to country. When you place an order for which Duties and Taxes are applicable, the calculation of the Duties and Taxes payable by you may not occur until after you have placed your order. This means that the first time you learn about the amount of the Duties and Taxes charged to you may not be until you receive your credit card statement or your receipt from us with your shipment. In some cases, the calculation of Duties and Taxes may cause a shipping delay beyond our original delivery estimates.
All of our gowns are Made to Order and therefore a 50% restocking fee of the product cost will apply to all products returned. Please be aware that you will not be refunded for the shipping costs. Please fill out the returns form and include it with your parcel including your reason for return. The customer is responsible for all shipping costs.
All products you wish to return will need to be returned to the supplied address within 10 business days of their receipt. Sass Bridal will not accept any returns after this time. Sass Bridal will only accept items that have not been worn, have all their tags still attached and are in perfect condition. Sass Bridal retains the right to refuse returns on any products we deem in breach of these terms.
Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled include limitations on quantities available for purchase, or problems identified by credit and fraud avoidance department, etc.
We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order.
Use of Site
Please warrant that you are at least 18 years old or visiting the Site under the supervision of a parent or guardian. You can solely display the content for your own noncommercial, personal use (not to reproduce, copy, sell or exploit for any commercial purposes). The company is not responsible that your use of materials displayed at the site will not infringe rights of third parties.