Customer Terms & Conditions

Shipping & Delivery

Products on the Sugar & Spice website can sometimes come from different suppliers and therefore will have different delivery times. Items may also be separated and therefore your order will arrive in multiple parcels if you have ordered a cross section of products. Items shipped to metropolitan areas will take on average 4-7 business days. For shipping addresses outside metropolitan areas please allow an additional 7 business days.

Our delivery times vary from product to product and although we do our very best to adhere to these timings sometimes for reasons outside our control may disrupt the timely delivery of your item. Whilst we apologise for the delay and we will inform you as soon as we become aware of any such delays your order will still be processed and sent out as soon as we can. No refunds will be offered if such delays occur.

Please make sure you check your shipping details as these are what will be used to ship your gown and if they are wrong, although we will do our best to help, Sugar & Spice will not be held responsible for delays in postage and/or non delivery. You will need to take this up directly with the courier company.

Applicable Duties and Taxes


Depending on the country to which you instruct us to ship your order, your order may be subject to import taxes, customs duties and fees and/or other similar types of governmental taxes, duties or fees (collectively, “Duties and Taxes”). You are responsible for the payment of all such Duties and Taxes, irrespective of when you are billed or charged for Duties and Taxes. We have no control over these charges as customs policies vary widely from country to country. When you place an order for which Duties and Taxes are applicable, the calculation of the Duties and Taxes payable by you may not occur until after you have placed your order. This means that the first time you learn about the amount of the Duties and Taxes charged to you may not be until you receive your credit card statement or your receipt from us with your shipment. In some cases, the calculation of Duties and Taxes may cause a shipping delay beyond our original delivery estimates.

Returns

All of our gowns are Made to Order and therefore a 30% restocking fee of the product cost will apply to all products returned. Please be aware that you will not be refunded for the shipping costs. Please fill out the returns form and include it with your parcel including your reason for return. The customer is responsible for all shipping costs.

All products you wish to return will need to be returned to the supplied address within 10 business days of their receipt. Sugar & Spice will not accept any returns after this time. Sugar & Spice will only accept items that have not been worn, have all their tags still attached and are in perfect condition. Sugar & Spice retains the right to refuse returns on any products we deem in breach of these terms.

Order Acceptance


Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled include limitations on quantities available for purchase, or problems identified by credit and fraud avoidance department, etc.

We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order.

Use of Site


Please warrant that you are at least 18 years old or visiting the Site under the supervision of a parent or guardian. You can solely display the content for your own noncommercial, personal use (not to reproduce, copy, sell or exploit for any commercial purposes). The company is not responsible that your use of materials displayed at the site will not infringe rights of third parties.